Customer Success Manager

Buscamos Customer Success Manager para multinacional líder de mercado em gerenciamento de portfólio de software e serviços de consultoria de software para atuar na região de Belo Horizonte.
State: Minas Gerais
Category:
Description:

·       Confident individual that’s highly motivated and results oriented

·       Experience in Service Delivery Management

·       Ability to converse with senior customer stakeholders

·       Desire to work in fast-paced, challenging environment

·       Excellent communications skills with the ability to manage challenging conversations in a professional manner

·       Listening to customers, probing for business process pains and opportunities, in an effort to meet or exceed their expectations

·       Methodical Approach

·       Good presentation skills

·       You have a passion for technology and see cloud technologies as a challenge

·       Active listener and effective communicator

·       Ability to prioritize and demonstrate relentless discipline in achieving goals

·       Proven ability to influence others and lead customer engagements

·       Strong ownership, bias for action and willingness to role-up your sleeves



Requisitos

·       Detailed understanding of organizational structure, delivery requirements and services provided within practice domain of expertise

·       Expert use of MS Office Suite and Microsoft DynamicsCRM

·       Background in Technology Services

·       Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously

·       Understands the implication of change though the implementation of technology to the business

·       Strong structural work methods, multitasking and time management skills

·       Excellent problem solving and assertive consultative skills

·       Excellent project management skills

·       Demonstrated experience in business process analysis



Id ZR_720_JOB